Valotalive

Privacy policy

Our customers’ privacy is a high priority for us. So we’ve developed a privacy policy that covers the basics of how we collect, use, disclose, transfer, and store your information. Please take a moment to take a look at our privacy practices and let us know if you have any questions.

This privacy policy discloses the privacy practices for our services.* This privacy policy applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
5. External services we use and data we share with them and links to their respective privacy policies.

Information collection, use, and sharing

Our primary policy on collection is to collect only the information we absolutely need to best serve you and the information that is required by the law. Our records contain the following information:

Customer basic information:

• First name, Last name
• email address
• Country 
• Company name

Invoicing details:

• Company physical & invoicing address, invoicing details
• Company VAT
• Contact person’s telephone
• Stripe ID (where applicable)

Individual information:

• username & password to use Valotalive

Network specific information

• IP address is logged when any request to  *.valotalive.com is preformed

Other information regarding keeping in touch with customer company’s primary contacts

• job title
• telephone
• social media account name (where applicable)

We are the sole owners of the information collected by us. We only have access to/collect information from our services. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization except when it’s necessary to fulfill your request, e.g. to ship an order.

We’ll use information given to us to analyze users’ behaviour so we may improve our services but we’ll not ask or require additional information just to better categorize this data.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Connecting External Apps with Valotalive (integrations)

Valotalive is designed to work seamlessly with your existing applications, but we take data privacy seriously. We’re not in the business of collecting or analyzing your data. We only request the minimum amount of information needed to make the connection work and display content on your digital signage screens.

What Data is Accessed

The specific data Valotalive retrieves depends on two things:

• Third-Party App’s API: This is the set of instructions that tells Valotalive how to interact with the other application.
• Scopes: These define the specific data points Valotalive can access within the app. You’ll be clearly informed about the requested scopes before authorizing the connection.

Transparency and Control

• Authorization and Revocation: You have complete control. Valotalive requires your explicit authorization to connect with any third-party app. You can also revoke this permission at any time if you no longer need the integration.
• Official APIs: Whenever possible, Valotalive uses the official and secure APIs provided by third-party apps.
• Data Minimization: We only process the essential parts of the received data for displaying content. Any unnecessary information is discarded.

Data Used for Display Only

Valotalive uses data from connected apps solely to populate your digital signage screens. The specific content displayed depends on the source app.

For example, when connecting to Slack, Valotalive might show:

• The source channel name
• Who posted the message (including avatar)
• The timestamp
• Message title and body
• Any attached images or videos

Data Retention

Valotalive only stores relevant and current data. This data is deleted when:

• You revoke access permissions to the connected app.
• You delete the app from Valotalive.
• You delete your Valotalive user account.

Outdated data is automatically deleted to ensure information accuracy on your digital signage screens.

Overall, Valotalive prioritizes data privacy and transparency. We only collect and use the minimum data necessary to deliver a seamless experience for managing your digital signage content.

Your access to and control over information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via contact form, email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you, unless we are required by law to store it. Like billing information and related logs, order details etc.

  • Express any concern you have about our use of your data.

The data will be delivered to the person inquiring the information within 30 days from the received inquiry. Prior delivering the information we will verify the person. Valotalive is compliant with the General Data Protection Regulation.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.**

Registration

In order to use our services, a user must first complete the registration form. During registration a user is required to give certain information (such as name, country of residence and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. User’s country is required for EU taxing regulations.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (i.e company name and shipping address) and financial information (i.e company invoicing details or credit card number & expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Third-Party payment processor

We use a third party payment processor for all payments. We do not store, or even send, credit card details to our servers.

Cookies

When you use our web services, we may store “cookies”, “tags” or “scripts”, which are strings of code, on your computer. We and our analytics Service Providers (like Google) use those cookies to collect information about your visit and your use of our Website or Services. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

At times we may make certain information available to our strategic partners that work with Valotalive to provide content and services that Valotalive markets. This is not linked to any personal information that can identify any individual person.

When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site contains links to other sites. Our privacy policy governs our own site. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Third Party Processors – External services

We use the following external services / third-party processors in our operations.

• Stripe – Stripe is used for our online payments. Privacy Policy
  • Stripe complies with the U.S. Data Privacy Framework (“EU-U.S. DPF”)
  • We share the user’s email address, name, and amounts that need to be paid with them when a user needs to make a payment to us.
• Google – We use Google’s ecosystem extensively. Privacy Policy
  • Google describes in its Privacy Policy the Legal Frameworks for data Transfer and how to comply with the EU-U.S. and Swiss-U.S. Data Privacy Frameworks
• Google Analytics – This is used for website data monitoring. Privacy Policy
  • The international data transfer of personal data (for Google Analytics) to the USA takes place based on the Data Privacy Framework (DPF) system of the EU and the USA.
• Procountor – is used for processing invoices. Privacy Policy
  • The personal data is primarily processed in the EU or the European Economic Area.
• WordPress – we use WordPress for our public web pages. Privacy Policy
• SiteGround – we host WordPress on SiteGround. Privacy Policy
  • The services for Valotalive are running in the EU
• Slack for internal communications. Privacy Policy
  • Slack uses Standard Contractual Clauses approved by the European Commission
• Intercom – Intercom is used for Customer Management and Support processes. Privacy Policy
  • Intercom relies on the EU-U.S. Data Privacy Framework (EU-U.S. DFP)

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. The policy was last updated on 20th of November 2023.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Valota Oy

Lapinlahdenkatu 16

00180 Helsinki, Finland